Hit us with some FAQ's
Is your question not answered below? Just send us an email we would be happy to answer it (as long as it's an easy question)
hello@altaweddings.co.nz
Hire Period
Our hire rate is for one event only with the hire period of three days. This allows for set up the day before your event and for pack down the day after. If you are needing longer than this please let us know, there may be an additional charge to extend your hire period.
Delivery
We most definitely deliver, and to absolutely anywhere! We deliver to all venues around Wanaka for a small charge. Just get in touch and let us know the location! We travel all over the South Island so no matter where your event is, you're in luck.
Deposits / Pricing
All pricing is excluding gst. A 15% deposit is required to confirm your hire pieces for your event, with the remainder due one week before your event. If you would like to pay through a payment plan leading up to your event, let us know and we can set something up! We know everyone's situation is different and want you to have the best day with the least amount of stress possible!
All planning / coordination packages will have a different payment set up depending on the package and we will let you know of this at your initial contact with us.
Quantities
Wrangling RSVPs is literally the worst part of planning an event or wedding, so we totally understand your guest numbers might change. You can change your order quantities up until a week before your event (when your final payment is due) and we will adjust everything accordingly. If you need additional quantities because your numbers have increased, get in touch asap so we can set aside the extras for you.
And of course if you get to the set up and realise your tables need numbers or you need a direction sign, let us know and we will see what we can do (which will hopefully be solve all your problems!)
Tableware Extra T's & C's
All hire items are to be returned in the same condition as they were delivered in. We take care to check all items before sending them out to you and then again when they are returned. All damages and breakages will be charged back to you at the full cost to fix the damage or replacement value, whichever is needed. We absolutely hate doing this so it is wise to check the care instructions of the hire items and let all relevant people know!
All tableware is to be returned clean and dry. The Gold Rim Plateware is handwash only (sorry! The most high maintenance of our items!) all other tableware including cutlery can be put through a steriliser/dishwasher and dried immediately. Please do not drip dry any of our tableware. If your venue or caterers cannot clean the tableware and they need to be dropped off dirty, please let us know we are happy for this if given notice, please note there will be an extra cleaning charge.
